13+ Years IT Support

StarlinVilorio

Help Desk Expert · DNS Infrastructure · Technical Support

Bilingual IT professional with 13+ years supporting enterprise clients across Help Desk, DNS infrastructure, and technical support. Expert in multi-channel customer service, troubleshooting, and system reliability. Available for 100% remote roles worldwide.

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Starlin Vilorio
Starlin Vilorio
DNS Technician & Digital Marketing Specialist
13+
IT Support
99%
Uptime Track
4+
Major Clients
Help Desk DNS Management Remote Work Technical Support MS Security Bilingual EN/ES Customer Success
Starlin Vilorio
🌐
Remote Work Professional
Available Worldwide
3k
Tickets Resolved
About Me

13+ Years of IT Excellence & Help Desk Mastery

I am Starlin Javier Vilorio Martinez, a bilingual IT professional from the Dominican Republic with over 13 years of specialized experience in Help Desk support, technical troubleshooting, and customer success.

I've delivered enterprise-level support at Thryv, The New York Times, Lowe's, and Language Line, achieving 99.9% system uptime, 40% faster resolution times, and consistently high customer satisfaction.

Specializing in multi-channel technical support, DNS infrastructure management, and customer communication, I combine deep technical knowledge with exceptional service delivery — supporting users globally, resolving complex issues, and maintaining mission-critical systems.

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Help Desk Mastery
3,000+ tickets resolved annually
⚙️
DNS & Infrastructure
99.9% system uptime
⭐
Customer Satisfaction
4.8/5.0 CSAT average
🤝
Bilingual Support
English & Spanish expertise
Expertise Areas

Skills & Competencies — Help Desk & IT Support

Complete skill set for enterprise Help Desk, technical support, DNS infrastructure, and customer excellence across multiple platforms and industries.

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Technical

  • DNS Server Configuration
  • DNS Records (A, AAAA, CNAME, MX)
  • Network Troubleshooting
  • Domain Infrastructure
  • Technical Support — Web & Mobile
🔒

Cybersecurity

  • Microsoft Security Essentials
  • GRC — Governance & Risk
  • Cloud Security
  • AI-Powered Protection
  • Compliance Frameworks
📊

Marketing & Sales

  • Google Ads Search (Certified)
  • SEO Fundamentals
  • Sales Assistance & CRM
  • Customer Retention
  • E-commerce Support
🌐

Communication

  • Bilingual English / Spanish
  • Professional Interpretation
  • Multichannel Support
  • Remote Team Collaboration
  • Documentation & Reporting
🛠️

Help Desk Tools

  • Ticketing Systems (Zendesk, ServiceNow)
  • Remote Support (TeamViewer, RDP)
  • OS Troubleshooting (Windows/Linux)
  • Web & Mobile Support
  • System Monitoring & Alerts
Specialized Solutions

Services I Offer

Professional services tailored to support your business growth. From web development to community management, I provide comprehensive solutions.

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Web Page Creation

Design and develop professional, responsive websites that engage your audience and drive conversions.

  • Responsive web design
  • Modern UI/UX
  • SEO-optimized
  • Fast performance
📧
Email Management

Handle and optimize your email communications for better engagement and customer relationships.

  • Email configuration
  • Campaign management
  • List segmentation
  • Performance tracking
🔄
Website Migrations

Seamless migration of your website to new hosting, platforms, or domains with zero downtime.

  • Data transfer
  • DNS configuration
  • Zero downtime
  • Full support
👥
Community Manager

Build and manage engaged communities across social media and platforms for authentic brand growth.

  • Social media management
  • Content creation
  • Community engagement
  • Analytics & reporting
Career Path

Professional Experience

13+ years of expert Help Desk support, DNS management, and technical troubleshooting across enterprise environments. Specialized in multi-channel customer support, system reliability, and customer success.

Thryv
2024 – 2026

DNS Technician & Technical Support

  • Configured and managed DNS records (A, AAAA, CNAME, MX, TXT) for 100+ enterprise clients.
  • Maintained 99.9% uptime and system reliability across entire infrastructure.
  • Resolved 1,000+ DNS-related tickets annually, reducing resolution time by 40%.
  • Provided tier-2 technical support, mentoring junior support staff.
DNSHelp DeskInfrastructureTickets
The New York Times
Jan 2023 – Dec 2024

Help Desk Technician & Chat Support

  • Resolved 2,000+ technical support tickets annually across web and mobile platforms.
  • Maintained 4.8/5.0 CSAT score through rapid issue resolution and excellent communication.
  • Provided 24/7 multichannel support (chat, email, phone) to 50+ concurrent users.
  • Documented solutions and created knowledge base articles for self-service support.
Help DeskMultichannelCSAT 4.8Tickets
The New York Times
Oct 2021 – Dec 2022

Customer Retention Specialist & Help Desk Support

  • Reduced customer churn by 35% through proactive technical support and retention strategies.
  • Processed 500+ retention-focused support tickets, achieving 92% save rate.
  • Handled complex technical issues that prevented cancellations, improving customer lifetime value.
  • Collaborated with Help Desk team to document common issues and create solutions.
Help DeskRetentionSupport92% Save Rate
Lowe's
Jan 2019 – Dec 2019

E-commerce Support Specialist & Help Desk

  • Provided technical support for online shopping platform, resolving 800+ customer issues.
  • Assisted customers with checkout problems, resulting in 25% reduction in cart abandonment.
  • Triaged technical issues and escalated to development team, improving platform stability.
  • Maintained 4.7/5.0 customer satisfaction rating across all support channels.
Help DeskE-commerceSupportCSAT 4.7
Language Line
2012 – 2019

Professional Interpreter & Technical Support Liaison

  • Provided 7+ years of professional interpretation across 100+ industries and technical domains.
  • Managed 500+ concurrent interpretation assignments with 99.2% accuracy and on-time delivery.
  • Served as technical liaison, supporting multilingual Help Desk teams and complex user scenarios.
  • Maintained confidentiality and professionalism in high-stakes technical support communications.
Bilingual SupportTechnical InterpretationEN/ES7 Years
Resume

Download My Resume

Get a full overview of my qualifications, experience, and skills in a clear professional format.

📄
Starlin Vilorio

Complete resume highlighting DNS expertise, Microsoft Security certification, Google Ads certification, and 13+ years of professional experience. Updated 2026.

Credentials

Certifications

Professional certifications earned throughout my career. Click any certificate to view it.

Google Ads
👁 View Certificate
Google
Google Ads Search Certification
Issued: Sept 27, 2025 · Expires: Sept 27, 2026 · ID: 161933412
Google AdsSearchSEOPPC
⬇ Download
🏆
Microsoft Security Essentials Professional Certificate
LinkedIn Learning × Microsoft · Jan 2026
👁 View Certificate
Microsoft & LinkedIn Learning
Microsoft Security Essentials Professional Certificate
Completed: Jan 21, 2026 · 3h 29min · Certificate ID: 71e12cef…
MS SecurityGRCCloud Security
⬇ Download
🛡️
Security Essentials: Concepts, Solutions & AI Protection
LinkedIn Learning / NASBA · 6.60 CPE Credits
👁 View Certificate
LinkedIn Learning / NASBA
Microsoft Security: Concepts, Solutions & AI-Powered Protection
Completed: Jan 21, 2026 · CPE: 6.60 credits · Registry #140940
AI SecurityCloudGRCNASBA
⬇ Download
🎓
Bachillerato General — Modalidad General
Gobierno de la República Dominicana · 2025
👁 View Certificate
Ministerio de Educación — Dominican Republic
Bachillerato General — Modalidad General
School year 2009–2010 · Issued: January 30, 2025 · Verifiable online
Secondary Education🇩🇴 Verified
⬇ Download
Get In Touch

Let's Connect

Open to remote roles worldwide in cybersecurity, digital marketing, DNS support, or customer success. I respond within 24 hours.

✉️
Email
starlin.newtron@gmail.com
💼
LinkedIn
linkedin.com/in/starlin-vilorio-988016281
💬
WhatsApp
+1 (809) 791-6765
Send Me a Message